Refund policy

Return & Refund Policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be:

  • In the same condition as when you received it

  • Unworn or unused

  • With original tags attached

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at:
614097468@qq.com

Please include your order number and reason for the return.

Return items must be sent to the following address:
364 S Main St, Leitchfield, KY 42754, United States

If your return request is approved, we will provide instructions on how and where to send your package.
Items sent back without prior authorization will not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs.

We do not provide prepaid return labels, and original shipping fees are non-refundable.

If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping cost.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care items (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have. Once your return is accepted, you may place a new order separately.

Refunds

We will notify you once we have received and inspected your return, and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
614097468@qq.com